Resume

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Experience

HealthJoy | 2023 - 2025

Digital healthcare and benefits navigation ecosystem with over 1 million users.

Senior Product Designer

  • Launched a Generative AI-powered virtual assistant that drove a 50% increase in member engagement and a 15% increase in utilization by providing instant, personalized benefits support.

  • Drove a 50% time reduction in client onboarding and maintenance by leading the redesign of internal business operations tools and streamlining core workflows.

  • Reduced first-time setup time by 5% by leveraging product analytics and user insights to optimize the onboarding flow.

  • Secured executive investment and prioritized product initiatives by pitching concepts that holistically addressed both the client and member ecosystems.

  • Drove product outcomes and influenced the roadmap for multiple teams by leading research initiatives that identified key opportunities for both internal and external users.

  • Fostered global collaboration and ideation by initiating and organizing the company's first Product and Technology Summit for all of product, engineering, and design.

Product Design Lead

  • Led a design team on an early-phase food and beverage venture, overseeing research, UX/UI, brand, strategy, and marketing efforts.

  • Drove roadmap planning and design decisions by collaborating with leadership to leverage product analytics and user research.

  • Owned the full UX/UI design execution of a responsive web platform, from leading initial user research and wire-framing to delivering pixel-perfect designs.

  • Supported quality assurance testing and preparations for product releases.

Relish Works | 2021 - 2023

The Gordon Food Service innovation hub focused on the future of the foodservice industry

Accenture | 2019 - 2021

Global consulting agency servicing a range of industries and Fortune 500 clients.

Experience Design Specialist

  • Delivered best-in-class user experiences for Fortune 500 clients across native mobile, responsive web, and voice platforms, from research to launch.

  • Influenced product strategy and roadmaps by leading design workshops and research, balancing design, business, and technical requirements.

  • Launched contactless pickup for a national pharmacy retail chain, leading the omnichannel design for two internal fulfillment tools, while supporting the customer-facing e-commerce website.

Hangar Four | 2018

Creative agency of DKC, a public relations and marketing firm.

Event Design Assistant

  • Designed and produced experiential activations and events, managing projects from initial ideation and client presentations to final installation.

  • Contributed to a wide range of projects, including 360° advertising campaigns and new business pitches, by developing 3D models, concept renders, and graphic assets.

Livewell Collaborative | 2018

Product Designer

  • Led multi-disciplinary teams in the end-to-end execution of user-centered experiences, applying a service design lens from research and ideation to final delivery for a variety of clients.

  • Combined stakeholder insights and market research to uncover new opportunities and generate innovative solutions, with a focus on specialized fields like healthcare and aviation.

  • Designed and patented an aircraft dining system for a Fortune 500 client that integrates on-board meal preparation and packaging to drive significant efficiency gains and elevate the passenger experience.

    Patents: US-20200108932-A1, US-20200126170-A1, US-20200122877-A1
    Awards: 2019 Crystal Cabin Award Shortlist

  • Product Design Intern

    • Brought concepts to life through a multi-disciplinary approach, encompassing research, sketching, 3D modeling, rendering, and prototyping.

    • Developed creative concepts for a diverse range of clients, from in-store vision and branding to consumer packaging.

    • Led the material research and development for the LPK Blink Cincinnati 2017 immersive experiential installation.

  • Creative Designer | 2017

    • Developed and presented a comprehensive brand refresh concept, including new brand guidelines and standard documentation for client-facing work.

    • Researched and developed systems to streamline production processes, improving efficiency and consistency.

    • Maintained project timelines and ensured successful project checkpoints by documenting and tracking progress for client review and approval.

    Studio Intern | 2016

    • Collaborated with multi-disciplinary teams to fabricate, finish, and install static and animatronic sculptures for amusement parks and attractions worldwide.

    • Ensured the timely and high-quality execution of globally recognizable branded intellectual property (IP) in a fast-paced environment.

  • Fossil Women’s Watch Design Intern

    • Collaborated cross-functionally to design and launch new user interface personalization options for the brand’s first fully digital display connected watch line.

    • Optimized preexisting product lines to align with evolving trends and meet the needs of the brand's target customer personas.

Education

University of Cincinnati

BS in Industrial Design

Hochschule für Technik un Wirtschaft Berlin

Industrial Design Study Abroad